Muahaha! I'm a Customer's Service WORST nightmare! Why?! Because I'm a Customer Service Employee myself! I know exactly how to recognise people who don't care a shit about what they do, I can ask exactly the right questions.... AND I can twist their words so they realise WHAT they just said! Oh, but I never twist them so that I pick out the opposite.

Her: "Yes, you need to pay that to registrate your dog in a foreign country."
Me: "But they already registered their dog there... Paid and all."
Her: "No, you can't register without that (piece of paper you will get)"
Me: "I understand that, that's perfectly clear. You need that to register your dog... thing is... they already registered it! So, if you need that paper, than how can they already register their dog, if they don't have it?"
Her: ".... It's not the Netherlands!"

Yes, AND?! I also asked a simply question: "Is this the last bill we will get, or will we get any more surprises?"

Her: ".... I can only see it for this dog.... and yes, this is the last one."

And saying that Belgium is not the Netherlands is a big DUH, but still the weakest attempt to get rid of ME XD. Sure, I'll pay. It's not my bill, but I'll pay. Not that much of an amount. But talking to people like that....

And later on I talked to the receptionist about how we were treated into the past. She did resolve to the "But we have our guidelines" once, which was a minimal sign of panic. You only refer to that if you don't know what else to say. It's a defense. But I easied her by telling her that rules simply exist and we accept that... it's the thing AROUND it! Customer Service means something and while the employees we met haven't heard of it (except for this Receptionist! Second one who treated us with respect!).... it still exists...

And moments like that make me feel awesome! I love my work. It gave me so much experience that I know how to be a total pain on the phone XD If needed though. I have two sides:

1. For the people I have a simple question to, or the places who treated me with respect: "Ultra nice and not wanting to be a boather."

2. For the people who act like uptight pricks and think they are above me: "Switching Roles Mode; combined with an Ultra Polite and Correct Attack!"

Most services fall into category 1. Thus far only 1 organisation falls under category 2.

OTHER NEWS!

• Last Thursday there was no one in charge at work (due to illnesses etc). They asked ME to be in charge! I was so honoured!! Plus I did okay-ish for a first time :) No mayor issues :) We're pretty independent :) (Downside: I heard NOTHING about it the next day and eventually had to ask my superior: Any questions about last evening?. But hey, we're all busy. Would have been nice though...)
• I'm waiting for my second shipment of books. Aaaah! I need them! People want my book and I don't have any left T_T. I hope they come this week...
• They selected a group of people who will answer one kind of questions at work. This kind is the one send through the most often (appearantly...) and I'm IN that selected group! I'm so HONOURED!
• Even though I don't get paid more for my specialised jobs (ones mentioned above), I do feel good about it. After all... THEY TRUST ME!!